I realize I am negatively paraphrasing their marketing slogan but the change is quite appropriate after reviewing the packaging of an order they just shipped to us. As a customer, I admit I love Staples but as a provider of eco-friendly packaging products, and as a citizen of the earth, they are very disappointing. I am sorry Staples, but picking and packing an order while utilizing sustainable packaging products and procedures, quite frankly, has never been easier.
Complainants Exhibit A and B
The photo above shows the three items we ordered whose combined volume is 582 square inches. The box they used was a 16” X 10.5” X12.25” high, which provides 2,058 square inches of packing space. Because the box was almost four times larger than it had to be, 600 (un-inflated) square inches of an inflatable void fill product had to be used to fill the oversized void. Before you think this is just another story of a packer using the wrong box to fill an order, the green “wanna be” picture gets much worse for Staples.