There’s no question AI has made many things easier and improved a lot of industries in many ways. But it is by no means perfect, and in some cases can create more problems than it solves. In the packaging industry, there has been the beginning of a shift we have noticed by packaging suppliers to try to automate much of the packaging order process, from initial inquiry, to design phase, and even through the order production and shipment processes. Meaning, AI chatbots and quick-quote software have minimized human interactions and engagement. But not at Salazar Packaging. We maintain that a hands-on packaging application experience where people still interact with and rely on people is the strongest way to serve our customers. Our team is filled with decades of experience and an eager desire to communicate what we know.
Below is a step by step guide for what to expect from the moment you find our site, to that rewarding moment when you receive your packaging, and beyond. It highlights all of the ways we are involved in each step of the process.
- Initial Phase (Just Browsing): In the beginning when you first arrive at our website, our hope is that you are drawn to all of the resources we make available to you, mainly our gallery and Inside Sustainable and Branded Packaging Blog. Over 17 years in existence, every one of our blog posts are written by our own team members, each of which have either a decade or more of packaging experience. If you find something you like, or uncover questions along the way, we encourage you to reach out to us and start a conversation with us.
- Second Phase (Inquiring): Once you do decide to reach out to us, via either email or phone call, we will never keep you waiting—as our team members are highly responsive and eager to get the conversation going. When asked, we will connect via Zoom as well, and can accommodate your busy schedule to ensure the one on one time you need, and answer any and all of your questions.
- Third Phase (Application Review): This is the most crucial step in the process, the point where we really dig in and ask the questions we need to find the right path forward. Often we will ask for product samples so that we can allow our structural designers to work their magic. There are no fill in the blank or one size fits all options. We will custom tailor our analysis to your products and needs.
- Fourth Phase (Order Placement): When you trust us to bring your packaging vision to life, we take the responsibility very seriously and go above and beyond to ensure that you are connected with the right individual to assist you in the process. Each of our branded packaging advisors are equipped with the knowledge and experience to help make the process as smooth and seamless as possible, even if it is your first time ordering custom packaging.
- Fifth Phase (Production): This is really where a hands-on approach is needed, as our team members will go on site during production to make sure the manufacturing process goes off without a hitch. We know that the success of an order comes down to the details (ink color matching, alignment, printing quality, board quality etc.). Our experience is crucial in knowing how to demand the best from our equipment and the operators.
We also want to make sure that our customers are satisfied long after the production date, and doing so requires an effort on our part to be proactive and reach out. We remind our customers that we are always here to answer follow-up questions and provide up to date information about the ever-changing packaging industry. If we have new developments in technology, new equipment, new printing methods, or new product offerings, we want to keep you in the know and are always thinking of ways to help improve our services when possible.
Reach out to us today to being the process and learn how our hands-on approach can best assist you. We are an email or phone call away.
Please Contact Us Today
As always, if you have any questions, one of our branded packaging advisors is standing by to assist, with decades of experience behind them. Want to know more about custom packaging options? Please call us at 630-551-1700 or contact us via email at www.SalazarPackaging.com.
Related Posts:
https://www.salazarpackaging.com/blog/a-guide-to-internet-marketing-acronyms/
https://www.salazarpackaging.com/blog/best-marketing-options-for-b2b-and-b2c/
https://www.salazarpackaging.com/blog/inside-sustainable-and-branded-packaging-16th-anniversary/